ZoomOnline

Terms & Conditions

Terms & Conditions

Effective Date: March 1, 2025

  1. Promotional Offer Details

    Eligible new customers who enroll in Automatic Clearing House (ACH) payments may qualify for discounted promotional pricing, locked for 24 months, subject to ongoing eligibility and compliance with these Terms.

    Promotional Pricing:

    a. 500Mbps: $49/month (ACH) | $59/month (Other payment methods)
    b. 1Gbps: $59/month (ACH) | $69/month (Other payment methods)
    c. To receive ACH pricing, customers must set up and maintain automatic payments via ACH. If ACH payments are discontinued or removed, the account will revert to the standard $10 higher price per month.


  2. Payment Terms & Fees

    a. ACH / Credit Card payments will be automatically deducted on the 1st of each month for the upcoming billing period.
    b. The first pro-rated bill will be deducted upon service activation.
    c. If an ACH / Credit Card payment fails due to insufficient funds or any other reason, a Non-Sufficient Funds (NSF) Fee of $25 will apply. Customers are responsible for ensuring sufficient funds are available.
    d. By enrolling, customers expressly authorize automatic ACH / Credit Card withdrawals for monthly service payments.


  3. Existing Customers & Transition Eligibility

    a. Existing active customers may transition to this pricing plan starting May 1, 2025.
    b. Customers currently on a 3-month free promotion may opt in; however, by doing so, they forfeit any remaining free months and will be billed immediately at the new rate.
    c. Fulfilment customers (orders are awaiting activation) may switch to this plan upon service activation, forfeiting any prior free months.


  4. Promotion Duration & Modifications

    This promotional pricing is available for a limited time and may be modified, extended, or discontinued with a 30-day advance notice. Customers will be notified via email or their account portal.

    Continued participation in this offer constitutes acceptance of these Terms.


  5. Cancellation & Changes

    a. Customers who wish to cancel ACH payments may do so without incurring additional penalties, aside from the standard pricing adjustment as mentioned in point 1 above.


  6. Acknowledgment & Acceptance

    By enrolling in this promotional offer, customers acknowledge that they have read, understood, and agreed to these Terms. This agreement does not alter other service terms beyond the specified promotional pricing. Customers may refer to the subscriber agreement on the ZoomOnline website: Subscriber Agreement

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