Job Archives
Outside Sales Representative (OSR)
Phoenix, AZ · Full time
ApplyThe Sales Representative will travel within assigned territory to meet with potential customers, generate leads and cultivate relationships. and close sales deals.
Description
ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
OVERVIEW
Are you ready for a career where you can make a real impact?
We seek proactive, motivated, and coachable individuals interested in entering the telecommunications industry. As an Entry-Level Sales Representative, you will be the first point of contact with potential customers by prospecting and creating sales opportunities.
To be successful in this position, you must be a go-getter who is driven to exceed goals and to achieve future success in all areas of life. We have found that the right company culture fit will result in an amazing long-term working relationship.
We aim for this to be the best job opportunity you've ever had!
RESPONSIBILITIES
The ideal candidate will have a passion for sales, business development, and account management. We want to hear from you if you excel in outside sales and possess technical skills. Bilingual (English / Spanish) is a plus.
- Generate leads and follow up with prospects through our tools, technologies, and lists.
- Update customer database using the CRM tool
- Hit minimum weekly, monthly, and annual productivity and sales goals.
- Build and maintain strong relationships with business partners, suppliers/vendors, and customer
- Collaborate with the sales team to achieve sales targets
QUALIFICATIONS
- High school diploma or GED
- A year experience in sales, business development, or account management
- Ability to analyze market trends and customer behavior
- Strong technical sales acumen
- Proficiency in Spanish is advantageous
- Excellent communication and negotiation skills
- Results-driven with a focus on achieving sales goals
We're an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer competitive pay, comprehensive training, and career growth and development opportunities.
* Hybrid - Base salary + Uncapped commissions
ApplyBilingual Technical Support Rep.
Dallas, TX · Full time
ApplyA bilingual customer service representative (CSR) is a customer service professional who can communicate in more than one language. They provide customer service in both English and a foreign language, and may switch between languages to improve customer service.
Description
ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
PURPOSE FOR THE ROLE
The Bilingual Customer Service Representative handles all customer queries (FAQ, service, billing, and level I tech support), accurately logs inquiries to update customer data, and interacts with customers via inbound and outbound calls, messaging, social media, and email. This position will require clear and professional communication skills in English and Spanish, advanced troubleshooting abilities, and a genuine ability to help customers, demonstrate patience and be outgoing, engaging, and empathetic.
The Customer Service Center delivers 24/7 support. Candidates must be flexible enough to work rotating shifts within a 12-hour window to make up a 40-hour workweek and willing to work rotating weekends.
RESPONSIBILITIES
- Provide customer support in both English and Spanish
- Respond to customers inquiries via phone, text, chat, email or social media
- Resolve customers concerns
- Provide solutions to customers
- Translate documents
- Provide product/service information to customers understanding
- Assist customers with new orders
- Recommend services to enhance customer experience
- Maintain and update customer records through CRM
- Ensure customer satisfaction
- Follow communication procedures, guidelines, and policies
- Perform data entry tasks accurately and efficiently
- Collaborate with team members to continuously improve customer service workflows and policies.
QUALIFICATIONS
- Fluent in Spanish is required; other languages are a plus (multilingual or bilingual)
- Two (2) years of experience in Customer Service, Technical Support, or a related field
- High school diploma or GED required, higher education a plus
- Exceptional phone etiquette and communication skills (verbal & written)
- Strong problem-solving skills with the ability to think analytically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office or 365 platforms; familiarity with Mac OS, a plus
- High level of professionalism
- Demonstrated punctuality with good attendance
- Experience with CRMs, ticketing tools, remote support tools, and/or understanding of Virtual Desktop Infrastructure support.
We're an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer competitive pay, comprehensive training, and career growth and development opportunities.
ApplyBilingual Technical Support Rep.
Dallas, TX · Full time
ApplyTriage support requests submitted via phone, email, web portal, and remote support tools. Research and collaborate with vendor support and internal resources to ensure timely issue resolution.
Description
ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
PURPOSE FOR THE ROLE
As the Bilingual Technical Support Representative, you will serve as a front-line representative and play a pivotal role in the continued stability and growth of our organization. Handling all customer queries and listening to customer inquiries or complaints about internet service or equipment issues.
The Customer Service Center delivers 24/7 support. Candidates must be flexible enough to work rotating shifts within a 12-hour window to make up a 40-hour workweek and willing to work a rotating weekend schedule.
RESPONSIBILITIES
- This position will require clear and professional communication skills in English and Spanish, advanced troubleshooting abilities, and a genuine ability to help customers, demonstrate patience and be outgoing, engaging, and empathetic.
- Promotes quality customer experience and honest and committed customer care in a call center environment
- Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment
- Educates residential customers about the installation and use of products
- Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
- Provide total customer service by answering basic questions about programming over the phone and partnering with customers with complex questions
- Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
QUALIFICATIONS
- Fluent in Spanish is required; other languages are a plus (multilingual or bilingual)
- Two (2) years of experience in Customer Service, Technical Support or a related field
- High school diploma or GED required, higher education a plus
- Exceptional phone etiquette and communication skills (verbal & written)
- Strong problem-solving skills with the ability to think analytically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office or 365 platforms; familiarity with Mac OS, a plus
- High level of professionalism
- Demonstrated punctuality with good attendance
- Experience with CRMs, ticketing tools, remote support tools, and/or understanding of Virtual Desktop Infrastructure support.
We're an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer competitive pay, comprehensive training, and career growth and development opportunities.
ApplyMarketing Specialist
Dallas, TX · Full time
ApplyMarketing assistants often use data to analyze the success of marketing work, which can help them learn how to develop effective campaigns.
Description
ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
PURPOSE FOR THE ROLE
This Marketing Specialist role supports the development and education of the ZoomOnline brand. The individual will have proven experience in a marketing role, ensuring critical tasks and company initiatives are accomplished with high efficiency. Other responsibilities include helping with promotional activities, liaising with customers, managing brand and marketing initiatives, and Monitoring websites and social pages.
RESPONSIBILITIES
- Implement marketing campaigns
- Design and create marketing material
- Organize market research
- Execute and support marketing strategies
- Assist with SEO
- Budget tracking and reporting
- Conduct market and competitor research
- Manage social media accounts
- Assist with promotional activities
- Giving presentations
- Event management
- Create reports on marketing performance
- Monitor market trends
- Collaborate with other departments to increase brand awareness and market penetration
- Manage supplier/vendor engagements
- Contribute to copywriting for marketing materials, such as brochures, flyers, and website content.
- Help implement marketing automation processes to streamline workflows.
- Support content marketing by creating and editing blog posts, articles, and other written materials.
- Contribute to e-commerce initiatives by assisting with website updates and product listings.
QUALIFICATIONS
- Three (3) years experience in a marketing or public relations role
- Undergraduate degree or related work experience
- Proficiency in MS Office Suite
- Excellent verbal and written communication skills
- Knowledge of performance marketing principles and practices
- Strong budgeting skills and ability to track expenses effectively
- Excellent copywriting skills with attention to detail
- Familiarity with market research techniques and tools
- Experience with marketing automation platforms
- Knowledge of digital content marketing strategies and best practices
- Proficiency in social media platforms and their respective analytics tools
We're an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer competitive pay, comprehensive training, and career growth and development opportunities.
ApplyBilling Clerk
Dallas, TX · Full time
ApplyA Billing Clerk is primarily responsible for generating invoices, serving the invoices by any means, generating purchase orders and drafting credit memos. The Billing Clerk will monitor revenue streams and overhead cost. Having a detail-oriented personality will ensure success, experience in accounts payable or receiving required.
Description
ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
PURPOSE FOR THE ROLE
The Billing Clerk is crucial in our Finance department, managing billing processes and customer accounts. The ideal candidate will be detail-oriented, organized, and proficient in financial calculations. This role involves generating invoices, updating customer information, and resolving billing inquiries to ensure accurate and timely billing for our customers.
RESPONSIBILITIES
- Manage Account Balances of Client Accounts
- Maintaining records of assets.
- Follow up on Outstanding Debt collection
- Updating accounts payable and records in the Accounting System.
- Collect all information needed to calculate bills receivable (order amounts, discount rates, etc.)
- Assisting in Accounting statements.
- Check the data input in the accounting system to ensure the accuracy of the final bill
- Assisting with reviewing expenses.
- Issue customer account statements periodically or whenever necessary
- Preparing regular reports.
- Update accounting records with new payments, balances, customer information, etc.
- Assisting with other accounting-related duties.
- Answer questions and handle complaints from customers regarding bills
- Report inconsistencies
- Receive payments through various methods (cash, online payments, etc.) and check for credibility
- Resend the invoices
QUALIFICATIONS
- 2 years of proven experience as a billing expert or general accounting
- High school diploma required; further education will be a plus
- Adherence to laws and confidentiality guidelines
- Very good organizational abilities.
- Excellent numerical and analytical skills.
- Excellent math ability
- Knowledge of accounting and financial reporting competencies.
- Good organizational skills
- Proficient in MS Office (especially Excel)
- Working knowledge of relevant software (e.g. Odoo, Quickbooks) will be appreciated
- Excellent communication skills
We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We offer competitive compensation, comprehensive training, and career growth and development opportunities.
ApplyFinance Manager
Dallas, TX · Full time
ApplyFinance managers analyze every day financial activities and provide advice and guidance to upper management on future financial plans. They are the root of all major business decisions and their role is crucial to the success of our organization.
Description
ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
The Finance Manager works with senior management to develop financial strategies as well as reporting on financial health of the organization. Ideal candidate must be comfortable handling large amounts of data, acting as a business partner, decision maker, and providing regular financial reporting.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO
- Financial Reporting, creating financial reports, ensuring compliance with tax filing and financial reporting standards, and overseeing the development of the company's finance departments
- Risk Management, focusing on risk management and compliance with finance-related laws, procedures, and regulations
- Data Analysis, conducting accurate data analysis and advising senior management on strategies to maximize profits
- Financial Planning, overseeing the organization's internal budget and finances, including bank transactions, loans, debts, and other sources of funding
- Financial Strategy, developing plans for the organization's long-term financial goals, and advising senior managers on profit-maximizing ideas and risks
- Taxation: Overseeing taxation issues
QUALIFICATIONS
- Bachelor's degree or higher in Finance or Accounting
- CPA / CMA or candidate in preparation... a plus
- Five (5) years relevant work experience
- Proficiency with Excel, Word, PowerPoint, and data mining tools like SQL and Access
- Effective business and financial acumen
- Advance math skills and the ability to use numerical information to express ideas and problems
- Ability to motivate team members for higher productivity and efficiency
- In-depth knowledge of finance and accounting, including GAAP, international finance, and complex financial documents
- Strong analytical, decision-making, and business judgment skills, as well as the ability to synthesize complex data into actionable information
- Strong communication skills to notify others of important decisions and keep the company running smoothly
- Monitor cash accounts and transfer funds between checking and investment accounts review and approve documentation related to payroll
- Manage accounts payable, accounts receivable, fare collection, bank reconciliations, and inventory.
- Maintain and evaluate fixed asset accounts