Fiber technology, or fiber optics, transmits information via light pulses through glass or plastic fibers. It offers high-speed, reliable Internet with low latency, high throughput, and greater sustainability than traditional copper or cable networks.

Fiber internet brings fast internet to your home through special cables. Wi-Fi lets you use this internet wirelessly on devices like smartphones and laptops, which connect to a Wi-Fi router without needing cables.

Fiber technology offers faster speeds, lower latency, greater bandwidth, longer distance transmission, better reliability, future-proof capabilities, and higher sustainability compared to copper cable.

Download speeds refer to the rate at which data is transferred from the internet to your device, while upload speeds indicate the rate at which data is sent from your device to the internet.

Whilst the free to use router offered with the internet service does have Wi-Fi coverage, this might not be sufficient to cover your entire home. In order to ensure better coverage, we recommend purchasing our Wi-Fi range extender devices. Wi-Fi range extenders are devices that boost and expand the coverage of your existing Wi-Fi network, helping to eliminate dead zones and improve connectivity throughout your home.

Take a look at our speedtest tool which will test your existing home internet link and make a recommendation of packages to consider. To note: our speedtest looks at the current connection that you are using. Other considerations which you should take into account are: 1) what you are planning to use the Internet Service for. 2) how many people in your household will be making use of the service 3) how many devices you have which will be connected to your home.

We recommend making use of our free to use router which is offered to you at no additional cost, and which is part of the service. This would guarantee that you get your expected interest speed and the best possible support from our ZoomOnline Support team. We are unable to support Customer Owned equipment as there may be compatibility issues with our network equipment.

Current, our network can facilitate between 500Mbps – 10Gbps. Please see our website for a full list of internet packages. We also update our packages from time to time as we upgrade our network and this will allow us to offer higher internet packages.

• CLI – Call Line Identify & Caller ID
• Voice Mail & Voicemail to Email
• Call Forwarding

We will soon be launching a streaming service that offers a wide variety of streaming channels. Please check out our website “Services” page to see when the streaming service will be available.

The entire process is co-ordinated through our ZoomOnline team. A scheduling and installation coordinator from ZoomOnline will call you to confirm your approved fiber installation date. All of our home installations are done by our approved ZoomOnline installer partners who will be clearly identifiable by branded ZoomOnline badges, Vehicles and clothing.

You can reschedule your installation by logging into our portal and selecting the next available date suitable to you. Should you require any further assistance, call our Customer Service at (833) 948-6296

As your service is on a month to month contract, you can cancel before the installation occurs without any cancellation fees or penalties.

Unfortunately, we are not able to allow a customer to upgrade a new order before the fiber internet line has been installed. As soon as we have installed the fiber internet and the service is active, you are able to login to the ZoomOnline portal and upgrade to your preferred package.

• Telephone / SMS : (833) 948-6296
• Email: Support@ZoomOnline.com

Your first bill will be invoiced after your service has been activated. The first bill will also be prorated based on the first date of service go live.

Our fiber internet services are billed in advance for the month.  As the initial bill is prorated (from the date of service go live) your first bill will have a amount based on the prorated number of days for the month, plus the new month. (this depends on when your service goes live) For example in month 1, if your service goes live on the 5^th of the month. ZoomOnline will bill from the 5^th – 30^th of the month. This bill is referred to as the prorated bill. Thereafter ZoomOnline’s billing will start from the 1^st of the month to the 30^th (or last day of the month). Our accounts department also sends out bills for the new month out on the 26^th of the month.

So to summarise:

• Your 1^st billing is a prorated from the date of activation to the end of the month
• You will also receive your upcoming full months bill. (meaning from 1^st – 30^th of the month)

We use a payment secure payment partners handle all our sensitive Customer payment data. To pay your account, you can use the following methods:

• ACH
• Direct Pay
• Credit Card

A copy of your bill will be emailed to the email account which you have registered during your sign-up. You will also be able to find a copy of your bill on the ZoomOnline portal or on the mobile app.