Fiber technology, or fiber optics, transmits information via light pulses through glass or plastic fibers. It offers high-speed, reliable Internet with low latency, high throughput, and greater sustainability than traditional copper or cable networks.

Answer: Fiber Internet is the high-speed connection that reaches your building, while Wi-Fi is the way that connection is distributed wirelessly within the building.

Fiber technology provides faster speeds, lower latency, higher bandwidth, longer range, better reliability, future-ready performance, and greater sustainability than copper cables .

Download speeds are how fast data comes from the internet to your device, and upload speeds are how fast data goes from your device to the internet.

The free router included with your internet service provides Wi-Fi, but it may not cover your entire home. For better coverage, we recommend buying our Wi-Fi range extenders, which boost and expand your Wi-Fi signal to eliminate dead zones and improve connectivity.

The free router with your internet service offers Wi-Fi coverage, but it might not reach every part of your home. To improve coverage, we recommend our Wi-Fi range extenders, which help eliminate dead zones and boost connectivity.

Take a look at our speed test tool (link to speed test tool) which will test your existing home internet link and make a recommendation of packages. To note: our speed test looks at the current connection that you are using.
Other factors to evaluate:
1.) What you are planning to use the Internet Service for. 2.) How many people in your household will be making use of the service 3.) how many devices you have which will be connected to your home. 4.) Square footage of home.

We recommend using our free router, included as part of the service, to ensure you get the expected internet speed and the best support from our ZoomOnline team. We can’t support customer-owned equipment due to possible compatibility issues with our network.

Our network currently supports speeds from 500 Mbps to 10 Gbps. For a complete list of internet packages, visit our website. We regularly update our offerings as we upgrade our network, which means higher-speed options will be available in the future.

While we currently don’t have a voice service for home and business. We will be launching one soon that uses VOIP (Voice Over Internet Protocol) to provide a reliable telephone service with excellent call quality. Additional features as part of our voice offering include:

• CLI – Call Line Identify & Caller ID
• Voice Mail & Voicemail to Email
• Call Forwarding

While we currently don’t offer streaming service. We will be launching one soon that offers an expansive range of streaming channels.